Alufoil Products Co. Return Policy
At Alufoil Products Co., we are committed to ensuring your satisfaction with our products. Please take a moment to review our return policy for stock and custom products:
1. Stock Products Return Policy:
- We offer a 30-day return policy for stock products.
- To be eligible for a return, the item must be unused and in its original packaging.
- Returns must be initiated within 30 days from the date of delivery.
2. Custom Products Return Policy:
- Custom products, including custom sheeted or custom slit items, are not eligible for return, exchange, or refund unless there is a discrepancy with the order.
- Custom products are exempt from the 30-day return policy unless the customer received the wrong size, color, or material.
3. Eligibility for Return:
- To qualify for a return, your item must be in the same condition as received and in its original packaging.
- Stock products must be returned within 30 days of the delivered date.
- Custom products are eligible for return only if there is an error in size, color, or material.
4. How to Initiate a Return:
- For returns, please contact our customer service at firstname.lastname@example.org or call us at 631-231-4141 to obtain a Return Merchandise Authorization (RMA) number.
5. Return Shipping:
- Customers are responsible for the cost of return shipping for stock products.
- If a return is necessary for a custom product due to an error on our part (wrong size, color, or material), Alufoil Products Co. will cover the return shipping costs.
6. Refund Process:
- Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment.
7. Contact Information:
- For all return inquiries, please contact our customer service at email@example.com or call us at 631-231-4141.
Thank you for choosing Alufoil Products Co. We value your satisfaction and are here to assist you with any questions or concerns regarding our products and return process.